General FAQs

FAQs

General Questions:

Purchasing/Shipping:

 

General Questions:

What is Playback Now?
Playback Now is a market leader in producing multimedia formats of conference session recordings. In various ways, Playback Now has been creating cutting-edge virtual conference solutions since 1978.
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If these recordings are "live", how does that affect the quality?
Playback Now uses professional-grade digital recording equipment, producing the highest quality recording possible. However, because these recordings are "live", they may contain background noises commonly associated with a live event, such as shuffling papers, coughing, and sneezing. Beyond that, any major distractions are edited out before the sessions are deemed "ready for distribution".
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Can I be notified of specials on your products?
Yes. You are automatically enrolled to receive notifications of specials on related products by email. If you prefer not to receive these notifications, you may use the "Unsubscribe" option provided in our marketing emails.
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Can I change my profile information?
Yes, at any time you may change or update any information in your profile by clicking on your name at the top right corner of any page to access your account settings.
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Why can't I log in?
Check to make sure your username and password are correct. If you do not remember your password, click the Forgot Password link to reset your password. If you do not see the password reset email, it may be in your junk/spam or may be held up behind a firewall.
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Purchasing/Shipping:

How soon after a session can I purchase a recording?
You can purchase a recording for a session at any time. Most sessions are available for delivery within 24 hours of the live event, either as a download/streaming or on a USB Flash Drive. USB Flash Drives are shipped within one week of the end of the event.
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How do I place an order for a recording online?
Search for a product by topic, audience, presenter, day, or keyword. When you find the product, add the desired format to your shopping cart. After you have selected all of your items, click Checkout on your shopping cart and follow the instructions provided to complete checkout.
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How are the hard copy products shipped, and what are the shipping policies?
Playback Now uses UPS, and USPS to ship their products. Delivery times and guarantees vary, depending on which shipment method you choose. You will be provided with the option of Priority (2-3 business days) or Regular (1-2 weeks) shipping.
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Do you guarantee your products? If so, what is your return policy?
All sessions offer a 2-minute preview. Just click any session to sample and experience the Playback Now quality recordings.

Merchandise should be returned within 14 days of receiving of your order.
*Individual downloads and iPads are NOT eligible for refunds.
**If you have submitted for CME credit and MOC points we cannot refund your purchase.
***Online products must be canceled within 72 hours of placing the order and can only be canceled if you have not accessed and/or downloaded the product.

For the best return experience, please read the following:
  • Contact customer service at +1 770-447-0616 within 72 hours of receipt of your order to begin the return process.
  • Have your invoice with order # handy to help expedite this process.
  • Included with your return should be a copy of your packing slip or a note with your name, address, order # and contact information.
  • Merchandise must be returned in like new condition.
  • Returns should be mailed to:
    Playback Now, Returns Dept.,
    3135 Reps Miller Rd.,
    Norcross GA 30071.
Once the return is received, we will promptly replace the item, substitute it for another item or issue a refund via the original form of payment. Unfortunately, we cannot refund shipping and handling charges or return postage.
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What forms of payment do you accept?
Playback Now accepts VISA, MasterCard, and American Express.
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Privacy Policy:
Your e-mail address is your user name for your online access. It is also used for ordering and shipping confirmation and notices about new programs. We will not sell or rent your name, mailing address, e-mail address, or phone number to any other person or company.