American College of Physicians

American College of Physicians

General Questions:

Purchasing/Shipping:

General Questions:

What is Playback Now?
Playback Now is a market leader in producing multimedia formats of conference session recordings. In various ways, Playback Now has been creating cutting-edge virtual conference solutions since 1978.
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If these recordings are "live", how does that affect the quality?
Playback Now uses professional-grade digital recording equipment, producing the highest quality of "live" possible. However, because these recordings are "live", they may contain background noises commonly associated with a live event, such as shuffling papers, coughing, and sneezing. Beyond that, any major distractions are edited out before the sessions are deemed “ready for distribution”.
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Can I be notified of specials on your products?
Yes. You are automatically enrolled to receive notifications of specials on related products by email. If you prefer not to receive these emails, go to your account profile and check the appropriate box to indicate that you would NOT like to receive notifications of specials on related products.
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Can I change my profile information?
Yes, at any time you may change or update any information in your profile by visiting your Dashboard. Click on your name at the top right corner of any page to access your Dashboard.
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Why can I not login?
Check to make sure your PlaybackACP username and password are correct. You will be prompted via email to create a unique username and password. This will enable your access to PlaybackACP.
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Purchasing/Shipping:

How soon after a session can I purchase a recording?
You can purchase a recording for a session at any time. Most sessions are available for delivery within 24 hours of the live event, either as a download/streaming or as a hard copy CD/DVD.
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How do I place an order for a recording online?
Search for a product by topic, audience, presenter, day, or keyword. When you find the product, add the desired format to your shopping cart. After you have selected all of your items, click Checkout on your Shopping Cart and follow the instructions provided to checkout.
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How are the hard copy products shipped, and what are the shipping policies?
Playback Now uses UPS, and USPS to ship their products. Delivery times and guarantees vary, depending on which shipment method you choose. You will be provided with the option of Priority (2-3 business days) or Regular (1-2 weeks) shipping.
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Do you guarantee your products? If so, what is your return policy?
If you are not satisfied with your purchase of a product, please call 1-800-241-7785 for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. All products must be returned in like new condition including any printed materials that shipped with the product. Sorry we cannot refund shipping and handling charges or return postage

Please note that Playback Now does not permit the return of or offer refunds for the following products:

  • Custom MP3 CD's
  • Electronic Devices such as iPads and iPods.
  • Electronic downloads

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What forms of payment do you accept?
Playback Now accepts VISA, MasterCard, and American Express.
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